Average Score (279 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

279 Ratings

4.9 Average

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  • James S.10-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Patrice F.09-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Chris is the best.

  • Leslie C.09-29-2025

    TYPE:ServiceMODEL:GolfYEAR:2020

    Fast and efficient service!!!

  • Thomas B.09-29-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    The people at Tracy VW are always great to deal with. We appreciated our periodic updates from Chris Levins regarding the lease rebates and offers.

  • Patricia O.09-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Nice job with detailing the car thank you

  • Michelle W.09-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Great service. The car was returned clean and my floor mats were sparkling. However, I wish they had the part I needed so I wouldn't have to go back again soon.

  • Stacey K.09-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Chris, my service advisor, is always the best. Helpful. Kind. Funny. Scheduled a loaner for my needed warranty work that met my schedule. My car was washed and dried to perfection. (And I am picky about how I wash my car). Thanks Tracy VW!

  • Larry G.09-23-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • James M.09-23-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Michael H.09-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Great customer service and the new sales floor is amazing. I love VW.