Average Score (279 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

279 Ratings

4.9 Average

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  • Robert L.06-27-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

    Very welcoming service department. Always enjoy going. Everything is explained to understand.

  • Matthew C.06-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Thomas B.06-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

  • Vivian K.06-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Holly A.06-17-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    Great service, and a car wash!

  • John O.06-16-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    I have had to wait an excessive period of time to get my passenger air bag replaced from a recall. This probably more of a VW issue rather than a Tracy problem.

  • Gary L.06-15-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Adam did a great job; from the moment he helped us finding a parking spot at Tracy VW when we arrived and was very thorough and helpful throughout the process of deciding what we want and delivering a new Tiguan to us! The dealership renovation looks great too!

  • Ronald G.06-13-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • Barbara E.06-12-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    I got an appointment within twenty four hours. I was met promptly and friendly. Your service area was clean and comfortable.

  • Gail L.06-11-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Because Devan in Service took me right away & Ray or Roy gave me a loaner