Average Score (279 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

279 Ratings

4.9 Average

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  • Janice N.04-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Abigal C.04-27-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    The team at Tracy VW have assisted me in purchasing two vehicles over the past 9 months. One was used and one was new. On both occasions, Phil Maker, the salesperson was informed, patient, and fun. He spent a lot of time with me to help me understand the details of each car, from the engine to the paint and everything in between. I felt very informed and relaxed as I move through the purchasing process on both occasions.

  • Joseph S.04-27-2025

    TYPE:ServiceMODEL:Golf SportWagenYEAR:2018

    I was always kept up to date on repairs and costs.

  • Melissa P.04-24-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Diane S.04-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Lewis S.04-20-2025

    TYPE:ServiceMODEL:Golf SportWagenYEAR:2019

    Prompt complete service, great information and courtesy from Ms. Legere!

  • Christopher L.04-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    They do a great job. They communicate what’s happening throughout the whole process.

  • Richard H.04-18-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    The timing of my lease turnover was recommended by Tracy and it made a great deal of sense with the potential tarrifs coming. I have had two Tiguans before my new one and I am very fond of them.

  • Nicholas B.04-17-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Amy C.04-15-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    My experience at Tracy VW was excellent. Chris was welcoming, attentive and patient with my questions. He has been in communication over the course of the 2 weeks following my purchase when I had questions. They were fair and have been very responsive.